Shipping
Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.
Customs and import taxes
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Payment Options
Returns & Exchanges
I gladly accept returns and exchanges
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
I don't accept cancellations
But please contact me if you have any problems with your order.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
- Custom or personalized orders
- Perishable products (like food or flowers)
- Digital downloads
- Intimate items (for health/hygiene reasons)
- Items on sale
Privacy policy
We won't sell your art to anyone else without written permission from you. Ever. Period.
We may use your images of our work after you've received it for our own promotional purposes.
Frequently Asked Questions
Are the lamps projectors?
Nope! The shadow lamps use physical shapes to create patterns of shadows instead of a projector's lenses and screens. Like projectors they still require darkness for the best contrast. In the daytime you can see the shapes as well as the infinite reflections inside the lamp, but like most other forms of mood lighting nighttime is their time to shine!
Will there be customs fees?
We ship all packages insured for your protection. This requires us to honestly declare the value of your package which then may receive an import tax.
Please visit
https://www.simplyduty.com/import-calculator/
to see what your country's import fees will be.
Products are imported from the United States, and lamps are under the HS code 9405.20
If you choose to refuse your package, we will return the package to us and refund you less the cost of shipping and return shipping.
Please be sure to claim your package via UPS when it comes in.
When will you finish my lamp?
Our production schedule is available at
WhereIsMyLamp.com
Can I get a 'hooyah'?
HOOOOOOOOYAAAHH
Can the lamp be dimmer/brighter?
With our method of dimming anything below our lowest setting would be caught by your eyes as an unpleasant flickering or strobe effect.
As far as brightness we chose a balance between how far the light projects, how hot the light gets, and how harmful direct eye contact with the light would be. Currently the lamps are as bright as we feel they should be without being harmful to your eyes and needing an expensive cooling system.
How long do the lamps last?
The component with the shortest lifetime is rated for 10 years of service before any noticeable decrease in lumens. If you are experiencing trouble before that time, please don't hesitate to reach out to us so we can make it right!
I saw there was one lamp in stock, does this mean it's already made and ready to ship?
No, our lamps are made-to-order. Buying one puts you on our production schedule. We limit the stock to avoid a large amount of orders in a short period of time. This keeps our shipping dates reasonable for you! :)
Check WhereIsMyLamp.com to see what we're making on a daily basis!